Careers at Design911

Job Description:

•  Multilingual, preferably Dutch, with fluent German
• Ordering, reserving parts, invoicing and payments
• General after-sales questions – working in a team with the service department
• Making estimates when necessary
• Achieve sales by prospecting, acquiring and maintaining accounts
• Answering all customer questions by phone, email and face-to-face
• Assist in checking parts inventory
• Maintaining contact with the workshop, service advisors and customers
• Occasionally reaching out to customers to offer special promotions
• Telesales is central to the position. Cold acquisition, building relationships and an entrepreneurial attitude. Making outbound calls is essential for this role.  

Job Description:

•  Order picking and packing
• Registering incoming and outgoing goods
• Quality control
• Inventory management
• Loading and unloading  

Job Description:

Key Responsibilities

• Receiving, checking, and storing incoming goods.
• Inspecting deliveries to ensure correct quantities, product types, and quality.
• Picking and packing products accurately and efficiently.
• Labelling and preparing items for dispatch.
• Helping to ship out over 500 product lines daily.
• Organising stock placement in designated areas.
• Maintaining a clean, safe, and organised warehouse.
• Monitoring stock levels and reporting discrepancies.
• Updating records in both manual and computerised systems.

  Requirements

• Previous warehouse/logistics experience preferred.Minimum of a C grade (or equivalent) in English and Maths.
• Strong organisational skills and attention to detail.
• Ability to work well both independently and as part of a team.
• Flexible, reliable, and safety-conscious.  

Job Description:

Recruitment & Selection

Advertise job vacancies across relevant platformsScreen applications and source suitable candidatesCoordinate and schedule interviews with line managersConduct reference checksPrepare and issue job offers

Onboarding & Offboarding

• Manage the onboarding process for new starters
• Calculate and administer annual leave for new employees
• Oversee resignations and manage exit procedures

HR Administration

• Track absence’s accurately
• Document performance reviews and appraisal outcomes
• Maintain accurate and confidential employee records

Employee Relations

• Act as the first point of contact for employee HR enquiries
• Support and manage grievance and disciplinary procedures
• Ensure fair and consistent application of company policies
• Monitor probation periods and ensure timely reviews are completed

Compliance & Benefits

• Ensure company policies remain compliant with current employment legislation
• Introduce and manage employee benefit schemes

Person Specification

• Previous experience in an HR administrative role
• Strong knowledge of employment legislation and HR best practices
• Excellent organisational and time-management skills
• Strong communication and interpersonal skills
• High level of confidentiality and professionalism
• Proficient in Microsoft Office and HR systems  

Job Description:

•  Prepare and package product samples for shipment to suppliers 
• Pick and process sample products from the warehouse according to specified instructions.
• Generate and manage commercial invoices for outgoing samples, ensuring accurate documentation.
• Organise and maintain the sample shelf in order of date received, ensuring an organised system.
• Monitor and record incoming sample deliveries, maintaining an updated and accurate log.
• Communicate with suppliers regarding sample status updates and address any related queries.
• Assist in part conversions and coordinate with relevant team members as necessary.
• Facilitate communication between the parts and data teams to address and resolve product issues efficiently.

Qualifications and Skills:

• Excellent attention to detail and organisational skills.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to manage multiple tasks efficiently and effectively.  

Job Description:

Responsibilities

• Overseeing and maintaining accurate inventory records across all stock locations.
• Conducting regular and ad-hoc stock checks to ensure accuracy between physical stock and system records.
• Investigating and resolving stock discrepancies, reporting losses or issues to management.
• Coordinating with Goods-In and Dispatch teams to ensure smooth stock flow.
• Managing quarantined, returned, or damaged items through proper procedures.
• Monitoring stock levels and working with purchasing to replenish as required.
• Ensuring correct labelling, storage, and rotation of stock.
• Working with Warehouse Management System to ensure all stock movements are properly recorded.
• Creating and running reports related to stock performance.
• Supporting warehouse team with accurate pick, pack and put-away processes.
• Maintaining a clean and organised warehouse environment.

Requirements

• Minimum of a grade C (4) in English & Maths.
• Strong attention to detail and excellent organisational skills.
• Ability to work independently and manage priorities.
• Previous experience in stock control or warehouse operations preferred.
• Familiarity with stock management software is an advantage.
• A proactive and solution-oriented approach to problem-solving.
• A valid driver’s license is preferred.  

Job Description:

Operations & Leadership

• Liaise daily with warehouse managers and team leaders to ensure smooth and efficient logistics operations.
• Oversee warehouse processes and procedures across three warehouse locations in the UK and the Netherlands.
• Provide general operational support across departments where required.
• Act as the designated operations lead during periods of absence or high operational demand.
• Support and guide warehouse leadership teams to ensure consistent standards and best practices.

Performance & Continuous Improvement

• Monitor warehouse performance against agreed KPIs and targets.
• Identify cost-saving initiatives and efficiency improvement opportunities.
• Suggest and implement revised processes and workflows to enhance warehouse operations.
• Lead team reporting and target-setting activities across all sites.
• Ensure continuous improvement culture is embedded within warehouse teams.

Health, Safety & Compliance

• Take full responsibility for health and safety compliance across all warehouse sites.
• Ensure policies, procedures, and safe working practices are consistently applied.
• Support audits, inspections, and corrective actions as required.

Reporting & Data

• Maintain accurate operational reporting and data requirements.
• Analyse performance data to support decision-making and improvement initiatives.
• Provide regular updates and reports to senior management.

Travel & Flexibility

• Willingness to travel at least once per month for minimum 5 working days to support warehouse in Netherlands.
• Flexibility to respond to operational priorities and business needs.

Key Skills & Experience

• Proven experience in warehouse or logistics operations management.
• Strong leadership and management skills.
• Experience managing multi-site operations.
• Solid understanding of health & safety regulations in a warehouse environment.
• Analytical mindset with strong reporting and problem-solving abilities.
• Comfortable working cross-functionally and in fast-paced environments.  

Job Description:

• Oversee daily warehouse operations to ensure accurate and timely processing of all incoming and outgoing goods, coordinating closely with internal departments such as Goods In, Dispatch, and other teams to streamline workflows and maintain operational efficiency.
• Monitor and maintain stock levels of inventory and essential warehouse supplies, conduct regular stock checks to prevent shortages or discrepancies, and liaise with suppliers and our other warehouse's to track, and manage materials and stock in a timely and cost-effective manner.
• Lead, supervise, and motivate the warehouse team to maintain high performance standards, train and onboard new employees on warehouse procedures, safety requirements, and operational processes, and conduct performance reviews while providing constructive feedback to support employee development and engagement.
• Identify and resolve operational issues such as stock discrepancies, delayed shipments, or process inefficiencies, and proactively implement improvements to enhance overall warehouse efficiency, accuracy, and productivity.  

Desired skills:

• Knowledge of warehouse management, inventory control, and supply chain principles.
• Strong problem-solving skills and the ability to stay calm under pressure.
• Forklift certificate or willingness to obtain it.
• Experience with packing, inventory handling, and general warehouse operations.  

Job Description:

Goods In Management:

• Oversee and coordinate the receiving and inspection of incoming goods to ensure accuracy and quality.
• Ensure all goods are checked, recorded, and stored correctly, following established procedures.
• Work closely with suppliers and internal departments to resolve any discrepancies or damaged goods issues.

Returns Processing:

• Supervise the processing of returned goods, ensuring they are documented, inspected, and sorted for restocking, repair, or disposal.
• Identify and address common issues with returned goods, working to improve return procedures and reduce processing time.
• Collaborate with customer service to quality control and to handle and resolve any issues related to returns.

Training & Development:

• Train and mentor new team members, ensuring they are knowledgeable about warehouse procedures, safety practices, and quality standards.
• Develop and implement ongoing training programs to keep the team updated on best practices and operational changes.
• Support team growth and development by providing feedback, conducting performance reviews, and identifying skill improvement opportunities.
• Ensure that all team members in Goods In and Returns have sufficient work and clear tasks to complete.
• Coordinate with other warehouse sections to balance workload, maximize efficiency.
• Monitor team performance, address any productivity issues, and foster a collaborative work environment.

Issue Resolution:

• Act as the main point of contact for resolving issues within the Goods In and Returns sections, including damaged goods, missing items, and documentation errors.
• Investigate and address any inventory discrepancies, implementing corrective actions to prevent future occurrences.
• Ensure compliance with health and safety regulations, creating a safe and well-organized workspace for all employees.

Preferred Skills:

• Familiarity with inventory management and quality control principles.
• Problem-solving skills with a proactive approach to resolving operational issues.
• Forklift certification or willingness to obtain one is a plus.

Please only apply if you have experienced - fluent level of written and spoken Dutch